Hoyle, D. (2009). ISO 9000: Quality systems handbook : using the standards as a framework for business improvement (6th ed.). Butterworth-Heinemann.
Cita Chicago Style (17a ed.)Hoyle, David. ISO 9000: Quality Systems Handbook : Using the Standards as a Framework for Business Improvement. 6th ed. Oxford: Butterworth-Heinemann, 2009.
Cita MLA (9a ed.)Hoyle, David. ISO 9000: Quality Systems Handbook : Using the Standards as a Framework for Business Improvement. 6th ed. Butterworth-Heinemann, 2009.
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