Cita APA (7a ed.)

Jeston, J., & Nelis, J. (2008). Business process management: Practical guidelines to successful implementations (2nd ed.). Elsevier/Butterworth-Heinemann.

Cita Chicago Style (17a ed.)

Jeston, John, y Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. 2nd ed. Oxford: Elsevier/Butterworth-Heinemann, 2008.

Cita MLA (9a ed.)

Jeston, John, y Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. 2nd ed. Elsevier/Butterworth-Heinemann, 2008.