Cita APA (7a ed.)

Hernon, P., & Altman, E. (1996). Service quality in academic libraries. Ablex.

Cita Chicago Style (17a ed.)

Hernon, Peter, y Ellen Altman. Service Quality in Academic Libraries. Norwood, N.J.: Ablex, 1996.

Cita MLA (9a ed.)

Hernon, Peter, y Ellen Altman. Service Quality in Academic Libraries. Ablex, 1996.