Cita APA (7a ed.)

Wright, J. N., & Race, P. (2004). The Management of service operations (2n ed.). Thomson.

Cita Chicago Style (17a ed.)

Wright, J. Nevan, y Peter Race. The Management of Service Operations. 2n ed. Australia [etc.]: Thomson, 2004.

Cita MLA (9a ed.)

Wright, J. Nevan, y Peter Race. The Management of Service Operations. 2n ed. Thomson, 2004.