Cita APA (7a ed.)

Diller, S., Shedroff, N., & Rhea, D. (2006). Making meaning: How successful businesses deliver meaningful customer experiences. New Riders.

Cita Chicago Style (17a ed.)

Diller, Stephen, Nathan Shedroff, y Darrel Rhea. Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences. Berkeley, CA: New Riders, 2006.

Cita MLA (9a ed.)

Diller, Stephen, et al. Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences. New Riders, 2006.