Cita APA (7a ed.)

Burlton, R. T. (2001). Business process management: : profiting from process. Sams.

Cita Chicago Style (17a ed.)

Burlton, Roger T. Business Process Management: : Profiting from Process. Indianapolis: Sams, 2001.

Cita MLA (9a ed.)

Burlton, Roger T. Business Process Management: : Profiting from Process. Sams, 2001.