Improving customer satisfaction, loyalty, and profit an integrated measurement and management system
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| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
San Francisco, CA. :
Jossey-Bass
cop. 2000
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| Colección: | University of Michigan Business School management series
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991001579439706719 |
