Improving customer satisfaction, loyalty, and profit an integrated measurement and management system
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | Inglés |
| Published: |
San Francisco, CA. :
Jossey-Bass
cop. 2000
|
| Series: | University of Michigan Business School management series
|
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991001579439706719 |
| Physical Description: | XV, 214 p. : il.; 24 cm |
|---|---|
| Bibliography: | Bibliografia p. 199-205 |
| ISBN: | 9780787953102 |
