Cita APA (7a ed.)

Keen, P. G., & McDonald, M. (2000). The eProcess edge: Creating customer value and business wealth in the Internet era. Osborne/McGraw-Hill.

Cita Chicago Style (17a ed.)

Keen, Peter G.W, y Mark McDonald. The EProcess Edge: Creating Customer Value and Business Wealth in the Internet Era. Berkeley, California: Osborne/McGraw-Hill, 2000.

Cita MLA (9a ed.)

Keen, Peter G.W, y Mark McDonald. The EProcess Edge: Creating Customer Value and Business Wealth in the Internet Era. Osborne/McGraw-Hill, 2000.