Service management operations, strategy, and information technology
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | Inglés |
| Published: |
New York :
McGraw-Hill
cop. 2001
|
| Edition: | 3rd ed |
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991001552469706719 |
| Physical Description: | XXVI, 646 p. : il., graf.; 27 cm + +1 disc òptic (CD-ROM) (12 cm) |
|---|---|
| Bibliography: | Referències bibliogràfiques. Índex |
| ISBN: | 9780072312676 |
