APA (7th ed.) Citation

Newell, F. (2000). Loyalty.com: Customer relationship management in the new era of Internet marketing. McGraw-Hill.

Chicago Style (17th ed.) Citation

Newell, Frederick. Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing. New York [etc.]: McGraw-Hill, 2000.

MLA (9th ed.) Citation

Newell, Frederick. Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing. McGraw-Hill, 2000.