Design and management of service processes : keeping customers for life
| Autor principal: | |
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| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
Reading, Mass. :
Addison Wesley
1996
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| Colección: | Engineering process improvement series
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991001392529706719 |
