Zink, K. J. (1997). Successful TQM: Inside stories from European quality award winners. Gower.
Chicago Style (17th ed.) CitationZink, Klaus J. Successful TQM: Inside Stories from European Quality Award Winners. Aldershot: Gower, 1997.
MLA (9th ed.) CitationZink, Klaus J. Successful TQM: Inside Stories from European Quality Award Winners. Gower, 1997.
Warning: These citations may not always be 100% accurate.