Cita APA (7a ed.)

Smith, I. (1998). Meeting customer needs (2nd ed.). Butterworth Heinemann.

Cita Chicago Style (17a ed.)

Smith, Ian. Meeting Customer Needs. 2nd ed. Oxford: Butterworth Heinemann, 1998.

Cita MLA (9a ed.)

Smith, Ian. Meeting Customer Needs. 2nd ed. Butterworth Heinemann, 1998.