APA (7th ed.) Citation

Smith, I. (1998). Meeting customer needs (2nd ed.). Butterworth Heinemann.

Chicago Style (17th ed.) Citation

Smith, Ian. Meeting Customer Needs. 2nd ed. Oxford: Butterworth Heinemann, 1998.

MLA (9th ed.) Citation

Smith, Ian. Meeting Customer Needs. 2nd ed. Butterworth Heinemann, 1998.

Warning: These citations may not always be 100% accurate.