Cita APA (7a ed.)

Hiebeler, R., Kelly, T. B., & Ketteman, C. (1998). Best practices: : building your business with customer-focused solutions. Simon & Schuster.

Cita Chicago Style (17a ed.)

Hiebeler, Robert, Thomas B. Kelly, y Charles Ketteman. Best Practices: : Building Your Business with Customer-focused Solutions. New York: Simon & Schuster, 1998.

Cita MLA (9a ed.)

Hiebeler, Robert, et al. Best Practices: : Building Your Business with Customer-focused Solutions. Simon & Schuster, 1998.