Cita APA (7a ed.)

Barsky, J. D. (1995). World-class customer satisfaction. IRWIN.

Cita Chicago Style (17a ed.)

Barsky, Jonathan D. World-class Customer Satisfaction. Burr Ridge [etc.]: IRWIN, 1995.

Cita MLA (9a ed.)

Barsky, Jonathan D. World-class Customer Satisfaction. IRWIN, 1995.