Cita APA (7a ed.)

Stamatis, D. (1996). Total quality service: : principles, practices and implementation. St. Lucie Press.

Cita Chicago Style (17a ed.)

Stamatis, D.H. Total Quality Service: : Principles, Practices and Implementation. Delray Beach, Fla.: St. Lucie Press, 1996.

Cita MLA (9a ed.)

Stamatis, D.H. Total Quality Service: : Principles, Practices and Implementation. St. Lucie Press, 1996.