APA (7th ed.) Citation

Ross, J. E. (1995). Total quality management: Text, cases and readings (2nd ed.). St. Lucie Press.

Chicago Style (17th ed.) Citation

Ross, Joel E. Total Quality Management: Text, Cases and Readings. 2nd ed. Delray Beach, FL: St. Lucie Press, 1995.

MLA (9th ed.) Citation

Ross, Joel E. Total Quality Management: Text, Cases and Readings. 2nd ed. St. Lucie Press, 1995.