Cita APA (7a ed.)

James, P. (1996). Total quality management: An introductory text. Prentice Hall.

Cita Chicago Style (17a ed.)

James, Paul. Total Quality Management: An Introductory Text. London [etc.]: Prentice Hall, 1996.

Cita MLA (9a ed.)

James, Paul. Total Quality Management: An Introductory Text. Prentice Hall, 1996.