Customer satisfaction measurement and management : using the voice of the customer
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | Inglés |
| Published: |
Cincinnati, Ohio :
Thomson Executive
cop. 1995
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| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991001056899706719 |
| Item Description: | Índex |
|---|---|
| Physical Description: | XIX, 457 p. ; 24 cm + disquet |
| ISBN: | 9780538844390 |
