APA (7th ed.) Citation

Berry, L. L. (1995). On great service: : a framework for action. Free Press.

Chicago Style (17th ed.) Citation

Berry, Leonard L. On Great Service: : A Framework for Action. New York [etc.]: Free Press, 1995.

MLA (9th ed.) Citation

Berry, Leonard L. On Great Service: : A Framework for Action. Free Press, 1995.