Cita APA (7a ed.)

Carr, D. K., & Johansson, H. J. (1995). Best practices in reengineering: : what works and what doesn't in the reengineering process. McGraw Hill.

Cita Chicago Style (17a ed.)

Carr, David K., y Henry J. Johansson. Best Practices in Reengineering: : What Works and What Doesn't in the Reengineering Process. New York [etc.]: McGraw Hill, 1995.

Cita MLA (9a ed.)

Carr, David K., y Henry J. Johansson. Best Practices in Reengineering: : What Works and What Doesn't in the Reengineering Process. McGraw Hill, 1995.