Cita APA (7a ed.)

Byrne, P. M., & Markham, W. J. (1991). Improving quality and productivity in the logistics process: : achieving customer satisfaction breakthroughs. Council of Logistics Management.

Cita Chicago Style (17a ed.)

Byrne, Patrick M., y William J. Markham. Improving Quality and Productivity in the Logistics Process: : Achieving Customer Satisfaction Breakthroughs. Oak Brook, Ill.: Council of Logistics Management, 1991.

Cita MLA (9a ed.)

Byrne, Patrick M., y William J. Markham. Improving Quality and Productivity in the Logistics Process: : Achieving Customer Satisfaction Breakthroughs. Council of Logistics Management, 1991.