Showing 1 - 4 results of 4 for search 'Sasser, W. Earl', query time: 0.01s Refine Results
  1. 1
    Management of service operations : text, cases, and readings
    by Sasser, W. Earl
    Published 1978
    Other Authors: “…Sasser, W. Earl…”
    Book
  2. 2
    Cambios creativos en servicios
    by Heskett, James L.
    Published 1993
    Other Authors:
    Biblioteca Universitat Ramon Llull (Other Sources: Universidad Loyola - Universidad Loyola Granada, Biblioteca Universidad de Deusto)
    Book
  3. 3
    The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
    by Heskett, James L.
    Published 1997
    Other Authors:
    Biblioteca Universitat Ramon Llull (Other Sources: Biblioteca de la Universidad de Navarra, Biblioteca Universidad de Deusto)
    Book
  4. 4
    What great service leaders know and do : creating breakthroughs in service firms
    Published 2015
    Other Authors:
    eBook

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