How CEOs can leverage Twitter rather than waiting for impressions about a company to be driven by others in social media, CEOs can help shape the conversation

Publicado 2016

A conceptual framework for understanding e-service quality implications for future research and managerial practice

por Zeithaml, Valarie A.
Publicado 2000

Developing innovative solutions through internal crowdsourcing Internal crowdsourcing, which enlists ideas from employees, is not as well-known as other forms of crowdsourcing, managed well, however, it can open up rich new sources of innovation

Publicado 2017