Showing 1 - 4 results of 4 for search 'Bolton, Ruth N.', query time: 0.01s Refine Results
  1. 1
    A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction
    by Bolton, Ruth N.
    Published 1998
    Other Authors: “…Bolton, Ruth N.…”
    Book
  2. 2
    Dimensions and determinants of retailer pricing strategy and tactics
    by Shankar, Venkatesh
    Published 1999
    Other Authors:
    Book
  3. 3
    Essential readings in marketing
    Published 2006
    Other Authors:
    Book
  4. 4
    A model of customer satisfaction with service encounters involving failure and recovery
    by Smith, Amy K.
    Published 1998
    Other Authors:
    Book

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